Frequently Asked Questions
We will offer to reschedule your tour at a later date or time. If that is not and option, then we will provide you with a 100% refund.
we do not provide food and water so please bring your own or stop at one of the many local restaurants.
We ask that all cancellations be given 48 hrs in advance. Any cancellation 24 hours or less will not be refunded unless due to bad weather.
Depending on the damage, you will be responsible for the cost of repairs and labor.
Yes, e-bikes are very safe! We always include a bike helmet for your ride. Please make sure to wear proper riding attire and don’t wear anything that we be caught in the pedals. You must wear closed-toe shoes when riding.
You must be at least 18 years old, have a government issued ID, cell phone number, email address, and major credit card to rent an e-bike. Riders between the ages of 16 and 18 must be accompanied by a parent or legal guardian. You must sign a liability waiver and leave your driver’s license or credit card as a security deposit prior to riding an e-bike. There is a 275 lb. weight limit for the bikes.
Driver’s license and credit card
Provide you with helmet and lock
All you have to do is click “Book Now” from our website. After that, simply follow the online booking information. You will also need to sign our rental and waiver agreements as well as enter your payment information. You will receive an email confirmation once your booking is complete. You can also make your reservations over the phone.
You must be 16 years or older. All riders under the age of 18 must be with a legal guardian in other to rent an e-bike. You must be at least 5’ tall and be able to operate a regular bicycle. Kids under 16 may ride as a passenger on the RAD Wagon. Kids 2-7 years old up to 49 lbs. can also ride in one of our child trailers that will attach to any of our bikes.
With our e-bikes, your level of fitness does not matter nearly as much as a traditional bicycle. As long as you are in good physical health, are able to ride a regular bicycle, and have good balance and coordination. You must met the criteria to ride on an e-bike. If during our practice ride you do not feel comfortable riding our bikes, then we will give you a 100% refund.