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Cancellation Policy
We understand plans can change. To help us accommodate all our guests, we request at least 24 hours’ notice for cancellations or rescheduling.- Cancellations made 24+ hours before your scheduled time will receive a full refund.
- Last-minute cancellations (less than 24 hours’ notice) will be charged the full rental amount.
- No-shows will be charged the full rental amount.
Weather Policy: Acadia’s weather can change quickly throughout the day. Our experienced team monitors local conditions and will make the final determination regarding weather-related cancellations. If we determine that conditions are unsafe at your scheduled start time, we’ll happily:
- Reschedule your ride for another day during your stay, or
- Provide a full refund
Please contact us if you need to modify or cancel your reservation. We’re here to help make your Acadia experience memorable!
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You must be 16 years or older to rent an E bike. Maximum weight of riders is 275 lbs. Minimum height is 4’11” and maximum height is 6’4″. Ebikes CANNOT be used to pull trailers or “Tag-a-longs”. NO animals of any kind will be allowed on/or attached to E bike per ANP. Please familiarize yourself with ANP (Acadia National Park) FAQ’s listed on their website here.
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Meet you at Hull’s Cove visitor center. On the far right side, towards the back of the parking lot along the long white line marked for RV’s/Trailers.
Provide you with a helmet (or bring from home), a lock, training session, bike bag/rack & Carriage Trail map.
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Hard-packed gravel with constantly changing elevations.
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Yes, E bikes are very safe. Island Time provides you with a helmet, a training session on the use of the E bike, a padlock, bike bag or rack, and map of the ANP (Acadia National Park) Carriage Trails. Please make sure to: wear proper riding attire, that nothing is or can get caught in the pedals or spokes of the bike. You must wear closed-toe shoes when riding, YIELD to horses, other bikers and hikers. Helmets are required on the Carriage trails.
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We do not provide food OR water. Please bring your own or stop and support any of the local restaurants/convenience shops. Jordan Pond House is the only restaurant on the Carriage Trails. It is typically VERY busy w/long wait times. Riding into the villages of Bar Harbor (Duck Brook Bridge Rd.) and Northeast Harbor offers places to stop. Staying hydrated is strongly encouraged.
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Depending on the damage, you will be responsible for the cost of repairs and labor. Again, please make sure proper attire is worn and you check for loose clothing or backpack straps from damaging spokes. Island Time stickers are on every E bike with a cell # to contact us if something does happen.
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While on vacation, most people visit Acadia and Mount Desert Island to enjoy its stunning scenery rather than get an intense workout. E-bikes provide the perfect balance – you’ll still pedal like a regular bike, but the electric motor assists your pedaling, especially on hills. This makes the experience much more enjoyable and accessible.
You need the same balance and coordination as riding a regular bike, but you don’t need to be an athlete to cover Acadia’s scenic terrain. Many of our riders are in their 70s and enjoy comfortable, safe rides on our step-through e-bikes. The motor assistance lets you choose how much effort you want to put in, making the experience adaptable to different fitness levels.
If you have any concerns about your ability to ride, please contact us to discuss. We’re happy to answer questions and help determine if an e-bike tour is right for you.
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Yes, we have a variety of pedal bikes available for rent. They are $25 for the first day and $20 each additional day. Available ONLY at the shop location in Southwest Harbor.
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The E bike range usually lasts from 30 to 50 miles depending on your weight and the amount of effort put into pedaling. The more you pedal the longer the range. The E bike comes fully charged at your rental time. Pedal assist (no throttle) up to 20 mph. The speed limit on the Carriage Trails is 20 mph. You MUST Yield to horses, bikers and hikers.
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At Hull’s Cove visitor center, there is a small bike rack at the parking lot level to lockup the ebikes. We do appreciate a text message to let us know your party is back and E bikes are ready for pick-up.
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Yes. When we meet you at Hull’s Cove you will need to have the pass displayed on the dashboard of your vehicle. Park passes can be purchased online in advance to avoid long lines or available at the Hull’s Cove visitor center.
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All the bathrooms are marked on the map we provide for you. Every parking area has composting toilet facilities. The National park visitor center (Hull’s Cove), Park headquarters, and the Jordan Pond House has restrooms.
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Yes, Saturday and Sunday. Both days tend to be a huge change over for campgrounds and other overnight accommodations.
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-From April21 – May 25 deliveries are at 9:30 am. All bikes need to be returned no later than 3:30 pm.
-From May 26 – October 9 deliveries are at 9 am. All bikes need to be returned no later than 3 pm.
-From October 10 – November 12 deliveries are at 10 am. All bikes need to be returned no later than 3 pm.
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Click “Book now” from the website. Simply follow the online booking information, sign the rental and waiver agreements as well as enter your payment information. You will receive an email confirmation once the booking is complete.
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The Acadia National Park website is the best source for current trails and conditions at nps.gov.
